Support System for WordPress
Support System for WordPress by WPMUDEV
Provide excellent customer support with a support ticketing system for WordPress that has a FAQ built in to help your clients and customers.
You can quickly easily setup a full features support ticketing system with an FAQ built in for your customers. Save time by offering common support questions in the FAQ while at the same time tracking and managing support request through a very reliable ticketing system.
Take the Struggle out of providing support. Users can:
- Submit tickets
- Track responses (front-end and back-end)
- View the FAQ for common issues
You can categorize tickets for easy assimilation, information gathering and provide excellent responses. You can assign staff based on categories so their expertise can shine through.
Powerful Text Editor
The text editor provides a visually appealing way offer customer to write tickets and staff to respond to tickets. Customers and staff can also include files to share such as screen pics and other pertinent files needed for support. Videos from supported providers such as YouTube can be embedded directly into the support tickets.
- Cut down on support tickets
- Easy to navigate
- Reduce repetitive questions
- User ratings for helpfulness
- 24/7 support
The Customer Support System Plugin for WordPress gives both users and staff an effective way to track, manage and respond to support requests.
Support System for WordPress Features
- Easy-to-use interface for viewing and answering tickets
- Email notifications when new tickets arrive
- Assign tickets to specific team members/staff
- Fully functional editor lets you include styles and images in your responses
- Fully integrates with Pro Sites so you can make support a premium feature
- Users get a handy built-in Dashboard menu that allows them to view, create and submit tickets
- Tickets status tracking
- Create an FAQ area where users can find and vote on existing answers
- Embed media (like helpful videos) in your FAQs
- Powerful Multisite integration