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WooCommerce & WordPress FAQ

Where do the plugins and themes come from?

For security and quality-assurance purposes, all available plugins and themes come from the vendors such as WooCommerce, CodeCanyon, ThemeForest and WPMUDEV to name a few.

The plugins and themes offered on PluginForage.com are the original, unmodified source code from the original developers supplied through the vendors mentioned above. The plugins and themes are NOT nulled and have no malicious code in them. Updates to the plugins and themes come directly from the vendors, and the source code is not modified nor tampered with, in any way, shape or form.

Do you offer license keys for plugins?

WordPress Plugins and Themes are open source and fall under the GPL license, so they don’t require any license keys to work unless you want to subscribe to the plugin author’s support and automatic update service. We do not provide license keys. We encourage you to purchase licenses keys from the vendor. WooCommerce license keys entitle you to their support and updates. We to endeavor to keep the software offered on PluginForage.com updated in a timely manner and access to updates does not require a license, but will require a membership, or may be purchased separately by non-members.

When you purchase product, it is assumed that you have read and understand that we do not issue license keys and no refunds will be granted based on not knowing that a license wasn’t included.

How are you able to offer premium WordPress plugins at such a discount?

WordPress is an open source platform, licensed under the terms of the General Public License (GPL), which grants users certain rights regarding modification, use and distribution of source code. Plugins and themes are considered by the copyright holders and community as derivative works of WordPress itself (see here). All of the WooCommerce extensions, WordPress plugins and themes offered on PluginForage.com are covered by the GPL license. By virtue of being derivative works of WordPress itself, and because their codebases incorporate GPL components, frameworks, etc. we are able to offer them. Additionally, every plugin author references and acknowledges that their software is licensed under the GPL within their terms and conditions. PluginForage’s offer is well within the bounds of the GPL license which allows anyone to redistribute and sell copies of a GPL program.

What are your pricing options?

You may elect to become a member which will allow you access to all of the WooCommerce extensions, WordPress plugins and Premium themes including updates, up to 20 free downloads per subscription period. Plugins and themes may be purchased individually to download.

Digital Download Access for Members

Members have access to ALL current plugins and themes at the time they signup for their membership. ANY NEW software or other digital products added during their current membership period, will also be available for download.  There is a limit of 20 free downloads per membership period. Updates to plugins and themes that are current at membership signup, but are updated during the member’s current membership period, WILL be available for immediate download limited only by the 20 download limit.

Do you update the plugins/themes?

Yes. Our updates are typically about one to two weeks behind the initial update release from the developer. It takes time to prepare the new updates, get them on the site etc. We will inform you by newsletter and on this site of any new updates or additions. Please note; we do not provide free updates unless you have a membership to PluginForage.com. Non-members will be required to purchase updates or a membership.

Can I use the plugin or theme on more than one website?

You can purchase plugins and themes one time, and use them as many times as you want, and on as many websites as you want.

I’m receiving a message that’s asking for license key. What’s up with this?

Anytime you install a WooCommerce extension and some other plugins or themes, you’ll be prompted to input a license key. The reason for this is because it allows you to access automatic updates from your WordPress dashboard and get support from the developer. However, a license key is not required for the plugin to function. This prompt can be ignored. You can also click “dismiss” to dismiss the notice. If you need to know how to manually update your plugins or themes, we have created this video tutorial for you to show you how to manually update plugins and themes quickly and safely.

Some of the WordPress plugins ask you to install a dashboard. The dashboard will do you no good unless you have purchased the author’s package. You may ignore the message and the plugins will work just fine without the dashboard. If the “install dashboard notification” annoys you, download and install this plugin and simply activate it, and the notice magically disappears!

How do I remove the WooThemes Update Notice

Once you install a WooCommerce plugin developed by WooThemes you will get a notice “Install the WooThemes Updater plugin to get updates for your WooThemes plugins”. You can ignore the notice. If you want to get rid of the notice add these lines your your theme’s functions.php.

// Remove WooCommerce Updater
 remove_action(‘admin_notices’, ‘woothemes_updater_notice’);

I get the message, “The package could not be installed. No valid plugins were found.”

This means that plugin came from CodeCanyon. The way they package plugins requires you to unzip the original file you downloaded from us and you will find another zip file and some documentation. You will need to install that second zip file. That will be the installable zip file.

Do you offer support for these plugins?

We encourage you to purchase licenses/support directly from the vendors. We do provide links to the vendor product document pages, if they are available, with each product offered on PluginForage.com. We do not offer any support other than what is posted on this site. We do attempt to make video tutorials and blog posts from time to time, showing you how to do various things with select plugins, extensions and themes.

I get an error “No Update Package Available” or something similar. What now?

To use the auto update feature, you will need to purchase a license from the developer/vendor. You can manually update your plugins that are purchased from PluginForage.com. If you do not know how to manually update plugins, we have made a video tutorial to show you how.

I purchased a plugin but cannot download it. Why?

The most common reason for this is because the file wasn’t downloaded soon enough so the link you were given to download your purchase expired. All purchases are limited to 3 download attempts and the download link will expire after 48 hours. If you are having an issue downloading after your purchase, contact us and we will get it resolved for you.

I accidentally purchased the wrong plugin. Can I “exchange” it for the one I need?

Unfortunately, no. The reason we cannot offer “exchanges” is the same for why we cannot offer refunds: the digital nature of the plugins sold. Since the files cannot be “returned”, it opens up a potential abuse for users to say that they purchased the wrong plugin to receive another plugin at no cost.

I purchased the software but have not used it? Do you offer refunds?

We are not able to grant refunds due to the digital nature of the items sold. We have no way of verifying that the software has not been used. What’s more is that the software is licensed under the General Public License so you are free to use it regardless of payment status. Whether or not you have used it is irrelevant. Payment is strictly for obtaining the software files. For these reasons, we do not offer refunds.

I purchased the software but I cannot get it to work. Do you offer refunds?

We are not able to guarantee that every plugin/extension/theme will work with your particular WordPress/WooCommerce setup. Theme developers have a way of screwing things up from time to time. The WordPress plugins work with most WordPress themes and the WooCommerce extensions work with most WooCommerce compatible themes. That said, if your particular theme has a design flaw, that is beyond our control. We encourage you to get another theme. We will not offer refunds if the theme/extension/plugin does not work on your particular setup. The software is sold “as is”.

What if my question is not answered in the F.A.Q.?

If your question is not answered above, contact us and will answer as soon as we can. Please note that we receive a lot of emails each day, many asking something similar to these questions. Therefore, we will not be able to spend the time necessary to repeat them and will reply with a message that instructs users to see our F.A.Q.

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